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08-21-2020 07:10 PM in
Galaxy SThis is regarding a bug I experienced while using mobile data during call on my Samsung S10e (Global version, India).
I was using mobile hotspot of SIM2 (which is my preferred SIM for mobile data). I received a call on SIM1. Even though in "Settings > Connections > Mobile networks > Use mobile data during calls" option was enabled, my devices stopped connecting to the Internet. Upon further inspection, I found that during call, SIM1 was being used for mobile data which had no data packs installed.
I suspect this is a bug which by mistake is using the SIM with call instead of the preferred SIM for mobile data.
Any help or update regarding the same would be highly appreciated. Thanks!
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08-21-2020 07:24 PM in
Galaxy S- Mark as New
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08-21-2020 08:03 PM in
Galaxy SGave this some thought. Makes sense. There should be a single set if trans-receiver for the purpose. So, probably having a data pack in other SIM should solve the problem. Or using SIM2 as default SIM for call.
Will check and accept the answer accordingly. Thanks!
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08-25-2020 06:39 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support