Using Camera, S25 Ultra Gets Turned Off

[Kunal1802]

Whenever I used my camera for while to take pictures or videos, the phone gets turned off (not power off). And without pressing volume and power button can't be wake up. 

I want to know if others are also faced the same issue or I am the only one. And what should I do please suggest 🙏

[Sidhabhi]

Once reset camera to default settings and check..

[Kunal1802]

Thanks for the reply....I have tried but the issue is still the same.

[Sidhabhi]

Clear camera data..also check,if its due to overheating..also change aspect ratio and video resolution..try these steps..

Check, for any background routines???

[PAsishDora]

Try to clear storage of camera , update if available.
Then reboot your phone
(Press both volume and power button at one )

[Zaman1224]

❤

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support