We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We'd like to let you know that your device is working on latest version 13. There is no information about the further update . We request you to please check your updates section from time to time.
We would like to inform you that Samsung releases monthly, quarterly, and biannual firmware security updates on selected Samsung devices. Your device falls under monthly Security Updates, which means your device will receive every month security updates.
Please follow the easy troubleshooting steps which might help to solve the network issue.
Kindly restart your smartphone once and also re-insert your SIM card. Check device network in an open area: Kindly check your device in a different location/network coverage area.
Check device network mode settings Please follow the below steps. Step1: Navigate to the app's screen and tap on Settings. Step2: Tap on Connections. Step3: Tap on Mobile networks. Step4: Tap on network mode SIM1 or SIM2. Step5: Select network mode. Note: We recommend setting device network mode as 5G/LTE/3G/2G(auto connect) mode.
Kindly do check the same SIM card in another phone or another SIM card on the same phone to verify the issue.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note. please attach the error log file within 15 minutes of the error occurring.
After 2 months of back and forth on this issue, I have emailed Samsung as follows:
This is likely the last Samsung product I will purchase.
Will not trust a company that continually fails to acknowledge an issue with its product and simply keeps on asking customers to take it to the service centre.
I ask, what miracle will happen at the service centre when it's a flaw with the product?
So many customers are complaining about this issue worldwide (i.e., losing network whenever signal is low and then failing to reconnect) and the same on your Samsung Members community but your CS representatives call back and say they have never heard of such an issue. This itself shows that you are deliberately trying to not acknowledge the issue.
Losing 1 customer like me is not a big deal I know. In any case you can consider my complaint closed. I do not wish to waste my time following up on this anymore. Will get these devices exchanged and move to an iPhone which in my past experience has been the most reliable device. Maybe lacks functionality but at least reliable.
