Original topic:

Update issue

(Topic created on: 11-02-2023 05:24 PM)
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Nsmariner
Beginner Level 5
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Galaxy S
My 21 ultra camera quality is loosing after each update. My friend's s22 ultra bought from US after the update is having white screen. And the service centre says they cannot repair it in india. Because the display is not available. Pathetic service by Samsung. 
1 Comment
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to please perform the following steps to resolve your camera quality issue. And we want to inform you that every device has its own specifications as per region and the parts availability depends on the region. In some cases, Overseas Products are non-repairable in different regions.

Kindly check first if there are any broken camera lenses or scratches on the camera, no laminated or tempered glass is pasted on the camera if not then check after the camera lens cleaning.

Use a microfiber cloth or a cleaning wipe. Gently remove the fingerprints, dirt, and dust from the camera lens.

Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

 

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