Original topic:

Update issue

(Topic created on: Saturday)
6 Views
InfiniteVoid
Active Level 1
Options
Galaxy S
I have withdrew from beta version without knowing the consequences and now I'm not getting the latest stable one ui 8.5 update. Can someone tell me what should I do? I have tried smart switch but it's not working, some blue screen popping up on my mobile and text with reboot device, press volume down and power button simultaneously for 7 seconds, soon after the software gets downloaded in smart switch pc.The device is samsung galaxy s24 fe 5g.
1 Comment
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would like to inform you that if you deregistered from beta program, then rollback to previous binary using smart switch. After that, you will be able to get stable update.

Kindly follow the bellow steps:

Step 1. Connect your device to your computer using the USB cable provided with your device.

Step 2. Open Smart Switch on your PC.

Step 3. If a software update is available, Smart Switch will automatically prompt you to update the software or display an option to update.

Step 4. Tap Update and follow the on-screen instructions to download the necessary files and complete the update process.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

0 Likes