We acknowledge your query. We'd like to inform you that as per checking S20 is eligible for Android 13. Depending on the model and country or network operator, supported functions and schedules may change. We request you to please check your updates section from time to time.
If you are unable to update the device, we request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
