Unresolved Line Issue on Samsung S23

[si009]

I am writing to express my disappointment with the service I have received regarding the line issue on my Samsung S23 device. I have been facing this issue for a while now and have repeatedly visited the Samsung store and contacted customer care, but unfortunately, I have not received any proper assistance or resolution.

It has been extremely frustrating to go back and forth without any concrete solution. Moreover, the customer service experience has been very disappointing, with no one taking ownership of the problem or providing clear guidance on the next steps.

I have always trusted Samsung for its quality and service, but this experience has been quite disheartening. I request you to kindly look into this matter urgently and provide me with a proper resolution at the earliest.

[BiRdMaN]

Samsung offers free screen replacements for some Galaxy phones under specific circumstances, primarily related to a known green line display issue.

Conditions
(e.g., three years from purchase) and without physical or water damage.

Limited to certain models and regions including the Galaxy S21 series, S21 FE, and S22 Ultra, and may extend to other models experiencing the green line issue.

The offer is valid until 30th September 2025

If you find this helpful please Accept it as a Solution Thank you 😊

[goodthings]

Kindly complaint to Samsung customer support through Samsung members app as error report also send log files along with this error report for this issue. Then go to service center for replace/repair it's. If you like Please accept as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

You're welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We strive to provide an impeccable product experience, and we wanted to share more about our commitment to quality. Our products undergo rigorous quality checks that are recognized globally.

We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.

You have already connected with our support team and service team, they have guided you according to Samsung policies, please be informed that charges for repair are applicable for out of warranty products.

Rest assured, we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine. Kindly coordinate with the service team for any further assistance regarding this matter.

Warm Regards,
Samsung Customer Support