Whenever I receive a call on apps like MS Teams or Zoom I am unable to mute the ringtone using the volume button. I can only do it if I change the sound profile to vibrate or silent, which is very inconvenient. Is there a workaround or setting that I am missing?
Clarification for better understanding: if you are a teams or zoom user and have either app installed on your phone (mine is s24u), ask someone to give you a call either on teams or zoom and then try to mute that ringtone using volume or power button; it wont work.
The issue you're experiencing with muting ringtones during calls on MS Teams or Zoom using the volume button is frustrating.
This behavior is likely due to the way these apps handle audio focus and volume control. However, here are some potential workarounds and settings to explore:
Workarounds and Settings *System Settings* 1. *Do Not Disturb mode*: Enable _Do Not Disturb_ mode during calls to silence notifications and ringtones. Go to _Settings_ > _Sounds and vibration_ > _Do Not Disturb_. 2. *Volume control*: Check if the _Use volume keys for media_ setting is enabled. Go to _Settings_ > _Sounds and vibration_ > _Volume_.
*App Settings* 1. *MS Teams*: Check the app's settings to see if there's an option to control ringtone volume or mute during calls. 2. *Zoom*: In Zoom's settings, go to _Audio_ and check if the _Mute my microphone when joining a meeting_ option is enabled.
*Additional Solutions* 1. *Third-party apps*: Consider using third-party apps that offer more customizable volume control and mute options during calls. 2. *Android developer options*: If you're comfortable with enabling developer options, you can try tweaking the _Do not disturb_ and _Audio focus_ settings.
If none of these workarounds or settings resolve the issue, it might be worth reaching out to the app developers (MS Teams and Zoom) or Samsung support for further assistance.
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Not exactly, what I meant was not during Teams call or zoom call. The issue is when I receive a call on those apps, I cannot mute the ringtone using the volume button. This happens even when my phone is idle and I am not using it.
As you are our valuable customer, we will surely try and help you with this. But since it is beyond our support boundaries we cannot support any third-party applications. Kindly contact the respective application helpline, and they will provide you with the exact information regarding this.
