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4 weeks ago in
Galaxy S- Mark as New
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4 weeks ago (Last edited 4 weeks ago ) in
Galaxy SIf video is in .mkv, .mp4 with h.265(HEVC) or hdr10 it will not work.
It works only on few supported codecs
The same extension videos can have different codec so sometimes one video with same extension will work while other will not.
If the video is from your own camera even then it will not work if video is 8k, hdr10 or high bitrate.
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4 weeks ago in
Galaxy SThe default video extensions on samsung and most of the android phone is .mp4
Thanks Rochit for the above update.
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3 weeks ago in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, we request you to share the log file. This will help us to further investigate and resolve this issue. Please also share the photos or videos regarding your concern.
To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Warm Regards,
Samsung Customer Support
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3 weeks ago in
Galaxy S