Original topic:

US BOUGHT s24 altra not supporting 5g in india

(Topic created on: 08-01-2024 05:29 PM)
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chani87
Active Level 1
Options
Galaxy S

 I got the S24 Ultra, the US version, and I'm here in India. But guess what? I can't seem to get 5G on Jio. I even went to the Samsung service center, but they don't support US versions. Can you believe that? It's ridiculous! I'm thinking of switching back to iphone

with the sim card 5G working on iPhone ,  And  indian service center denied to check my device because i bought it  in USA , so samsung dont have international warranty on mobiles ? 

13 Comments
Galaxy S
Wait for the update
0 Likes
ViYaGalaxy
Active Level 1
Galaxy S
Generally samsung don't have the international warranty concept. And US version of samsung mobiles don't support 5g in india. We are using different 5g bands here in India than US. If you are staying in india and planning to buy mobiles outside india probably you should buy an international version of any mobile.
Gouthamram
Active Level 7
Galaxy S
Nope. Iam using US version of s21ultra with airtel 5G. No network issue for me.
NR78 is most common 5g band for most of location.
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chani87
Active Level 1
Galaxy S
I am here for vacation like 3 months I bought fully unlocked device , this is not okay we are in 2024 , people are traveling all over the world once in month
Tech_xplorer
Active Level 10
Galaxy S
Check if esim works
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Gouthamram
Active Level 7
Galaxy S
Flash network unlocked US firmware
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that 5G is not supported in overseas models in India. However, The overseas product warranty is not applicable in India, if you purchase the international warranty plan for your product from the respective country while purchasing the product, you can claim the warranty of the product in India.

Warm Regards,
Samsung Customer Support

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chani87
Active Level 1
Galaxy S
Only samsung devices or not supporting other overseas mobiles I have from other vendors supporting 5g in india and other countries eg : iphone 15 pro
tej8795
Beginner Level 2
Galaxy S
Do they work with esim
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