I am using a Samsung Galaxy S24 Ultra. On my phone a touch issue is happening one specific area of the screen.
When I tap once with my finger in that particular area, the touch sometimes jumps up. Finger touch works normally everywhere else on the screen.
However, the S Pen works perfectly in the exact same area.
I have already tried the following:
No screen protector is installed.
Touch sensitivity was ON, but I turned it OFF and the problem remained the same.
Samsung Members → Phone Diagnostics → Touch Screen shows PASS.
I also tested in Safe Mode, but the problem is still there.
Could this be a damaged touch digitizer, or could it be a connector/display issue? Does the entire display assembly need to be replaced, or can it be repaired separately?
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Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Hi I am a new Samsung user. My Samsung Galaxy A37 5G, which I purchased on 25 May 2026.The phone is relatively new, but I have been experiencing problems that are concerning to me: The Samsung Gallery app opens but remains completely blank. After waiting for some time, it displays “Gallery isn’t responding” and gives options such as “Wait” and “Stop app.” I have already restarted the phone multiple times. I have cleared the Gallery app cache and checked that Gallery has permission to access my photos. The Camera app itself works normally, and newly taken photographs are successfully saved. I can see the newly taken photographs in Google Photos, but Samsung Gallery is unable to display them properly. I have also noticed that the phone sometimes lags despite being a recently purchased device. I noticed a date of 21 May data use on the device and purchased the phone on 25 May. I am not claiming that the device was previously used, but this has raised concerns about the device's activation/registration history. The IMEI information on the phone matches the information available to me, but I could not find a serial number printed on the phone's box.
Hi everyone, I am using a Samsung A17 5G. On my phone a touch issue is happening one specific area of the screen. When I tap once with my finger in that particular area, the touch sometimes jumps up. Finger touch works normally everywhere else on the screen. However, the S Pen works perfectly in the exact same area. I have already tried the following: No screen protector is installed. Touch sensitivity was ON, but I turned it OFF and the problem remained the same. Samsung Members → Phone Diagnostics → Touch Screen shows PASS. I also tested in Safe Mode, but the problem is still there. Could this be a damaged touch digitizer, or could it be a connector/display issue? Does the entire display assembly need to be replaced, or can it be repaired separately?
