Original topic:

Tokenisation

(Topic created on: Tuesday)
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ShivamChhabra
Active Level 2
Options
Galaxy S
For adding my HDFC Debit Mastercard in my Samsung wallet, the samsung team has asked me to tokenise my card, I discussed this with my bank branch but they don't know anything about thing and I did not find any information about this online, Can anybody help me in this Please 
14 Comments
ShivamChhabra
Active Level 2
Galaxy S
The hdfc website is only showing how to tokenise a debit card in online shopping
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Rbsh21
Active Level 7
Galaxy S
Please contact your bank customer support helpline no. Because it is your banking matter I can't say you anything unofficially
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ShivamChhabra
Active Level 2
Galaxy S
They are saying we can't do this tokenization from our side
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Rbsh21
Active Level 7
Galaxy S
Pleaae contact samsung helpline no. At first download smart tutor app from galaxy store. Through that app agent will help you. You can try it. I think it will help you
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that you will have to contact your bank branch and request them to whitelist the card details (this means removing and re-adding the card information in their system to enable tokenization)

Ask your bank to enable "card tokenization" specifically for Samsung Pay.

Once your bank confirms that the card has been whitelisted and tokenization is enabled, try adding the card to Samsung Wallet again.

For this, you will have to visit your bank branch and get the tokenization.

If you still face any issues or have any queries regarding Samsung pay, we would like to inform you that we have a dedicated team that handles Samsung pay queries, we would request you to please call on the helpline number of Samsung SPAY on 1800-123-7729.

Warm Regards,
Samsung Customer Support

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