The back top of samsung s23 ultra is loosen up

[shiblymhd]

I am writing to express my disappointment with a manufacturing defect I have encountered in my Samsung Galaxy S23 Ultra. Despite handling the device with utmost care and without any physical damage or accidental drops, the back panel of the device has become loose for no apparent re

ason.

As a loyal Samsung customer and an enthusiast of your products, this issue is both surprising and concerning, given the premium quality and durability expectations associated with the S23 Ultra.

[shiblymhd]

Also that's out of warranty, it's a premium phone ,will be considered that

[shiblymhd]

There are many flagships that offers proper services and free packages for their premium flagships

[Wodehouse]

Get the panel refixed as the glue has dried up prematurely. Mishaps do happen 😕

[Radeep]

It's due to heat. You can solve by using glue which is available in mobile repair shops. You can buy through e-commerce. It's the normal issue.

[AviChdh]

Yes this is the problem with all samsung flagship series I recommend to affix screws fitting back panel if this will not be sort out for the future releasing smartphones

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter, we recommend visiting your nearest service center for a physical inspection of your device.

You can locate your nearest service center using this link: https://www.samsung.com/in/support/service-center/.

Warm Regards,
Samsung Customer Support

[AKay26]

Today, when a Cashify executive inspected my S23 Ultra for exchange with an S25 Ultra but claimed the back panel was replaced, deducting ₹8K from the value. I had to cancel the exchange due to this unexpected loss.

Later, I found this issue is common, caused by overheating and weak glue. Interestingly, I’ve never played games on this phone, never faced any overheating issues, and always used a Spigen Liquid Air Case, removing it biweekly for cleaning. Yet, I never noticed the back panel detaching.

Now, I’ve lost the exchange bonus and must pay the full price for the S25 Ultra.

Disappointing build quality from Samsung at this price.