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01-22-2025 04:58 PM in
Galaxy S- Mark as New
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01-22-2025 05:42 PM in
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01-23-2025 08:56 AM in
Galaxy S
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01-23-2025 09:12 AM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.
We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter, we recommend visiting your nearest service center for a physical inspection of your device.
You can locate your nearest service center using this link: https://www.samsung.com/in/support/service-center/.
Warm Regards,
Samsung Customer Support
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02-05-2025 03:50 PM in
Galaxy SToday, when a Cashify executive inspected my S23 Ultra for exchange with an S25 Ultra but claimed the back panel was replaced, deducting ₹8K from the value. I had to cancel the exchange due to this unexpected loss.
Later, I found this issue is common, caused by overheating and weak glue. Interestingly, I’ve never played games on this phone, never faced any overheating issues, and always used a Spigen Liquid Air Case, removing it biweekly for cleaning. Yet, I never noticed the back panel detaching.
Now, I’ve lost the exchange bonus and must pay the full price for the S25 Ultra.
Disappointing build quality from Samsung at this price.
