Original topic:

The S23 Fe pocket mode sensor is malfunctioning.

(Topic created on: 06-02-2024 12:13 PM)
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Abhishek_kumar_singh
Active Level 6
Options
Galaxy S
I am experiencing unexpected behavior with my Samsung Galaxy S23 FE 5G device. When I place the phone in my pocket, it inadvertently activates the camera, resulting in the capture of unintended photographs and videos. Additionally, it initiates phone calls and captures screenshots without my knowledge or consent.
7 Comments
Equalizerrr
Active Level 4
Galaxy S
Enable accidental touch protection 1717311865127_1717311865118_0.jpg
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Umangmathur
Expert Level 5
Galaxy S
Try turning on accidental touch protection
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Galaxy S
Please ensure you have read the entire thread thoroughly before making a contribution.
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Mr_Nightmare
Active Level 8
Galaxy S
Yes turn on accidental touch if you are using screen protectors
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Galaxy S
Already enabled accidental touch, but there's a sensor problem.
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Remove the screen protectors and cover from the device once and check the issue after restarting the device.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

Kindly Enable/ Disable accidental touch protection.

Update the App if available (Gallery, WhatsApp). Update software: Menu>apps>settings>software update>install.

You can reset your device by following the steps in the link below.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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Happy-User
Active Level 7
Galaxy S
Hey bro, Actually reason of accidentall touches in pocket is S23 Fe doesn't have physical Proximity sensor(it have virtual but it is not effective as physical one). S21fe have it but don't know why samsung skipped it in 23 Fe. Proximity sensor protects phone from all types of Accidentall touches while Calling, pocket, driving etc