Original topic:

Sudden vertical line issue

(Topic created on: 03-19-2025 06:39 PM)
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Shahith
Active Level 2
Options
Galaxy S
I am using S22 Ultra for the past 3 years now a sudden green line has popped up in my phone. After approaching the samsung customer care they said there is no physical damage or water lock in my phone even though they say Samusung has only permitted to rectify problems regarding horizontal line issue. Is there any way to rectify my problem if so please guide me regarding this. 
17 Comments
Shahith
Active Level 2
Galaxy S
I am already getting Best (Worst) in class service from the customer service for the problem of your product's fault and not the users fault. Yet Still your customer support are roasting the users with the policies you have and not providing solution
RohitS22Ultra
Active Level 2
Galaxy S
This issue is due to manufacturing defect in the product, samsung should provide free replacement for the same.
Shahith
Active Level 2
Galaxy S
For this they won't get a replacement
They need a horizontal line near camera in left top corner.
When a green line comes, is the phone will tell you that the line is coming in horizontal or vertical before it comes?
When this is gonna end and when samsung is going to provide solution for this.
This is very disappointing from samsung as a loyal user.
Using Samsung since S3
I have S9+, S10+,and S22 ultra.
I have referred my brother and sister to buy a S21+ and S21 ultra and my friend a S2220250319_172838_233285_1742385519.jpg20250319_172832_233284_1742385513.jpg20250319_172829_233283_1742385511.jpg
RohitS22Ultra
Active Level 2
Galaxy S
I am on call with customer care executive, so far they're saying the issue doesn't cover vertical line. However, samsung has already acknowledged selling of faulty display, by replacing the horizontal line issue displays, hence they're providing free replacement to few users. Any display fault should be covered now, provided that there should be no significant physical damage. We might have to complain to Consumer Grievances Authorities, that'll get them in line. Then they will have to replace the whole handset free of cost instead merely changing 17k display.
srj5893
Active Level 4
Galaxy S
Even I'm facing the same issue. We need to make a list city wise along with model number and raise consumer complaint against Samsung India.
srj5893
Active Level 4
Galaxy S
Join this whatsapp channel and let's raise our voices - https://whatsapp.com/channel/0029VbANA8zBFLgSUeUhzr2O
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