To: Mr. Harmeet Singh Arora, CEO, Samsung India
From: Achal Sengar
Date: August 25, 2023
Subject: Urgent Complaint Regarding Samsung Smartphone Quality and Policy
Dear Mr. Arora,
I am writing to you today to express my deep disappointment and frustration regarding a recent incident involving my Samsung Galaxy S21 Ultra Premium smartphone. On August 22, 2023, I experienced a severe quality issue with my device due to a software update that resulted in a green line and dead pixel on the screen. This occurred while I was at home during my two days' leave, and the phone was placed on a safe cushioning surface.
I am deeply troubled by Samsung's policy of not taking responsibility for manufacturing defects caused by software updates. As a loyal customer who has been with Samsung since the first Galaxy Y device, I have had a journey marked by trust and satisfaction, from the Samsung Galaxy S10 Lite to the Galaxy S20 FE, Galaxy S21 Ultra, Samsung Galaxy Tab S7+, and even the upcoming Galaxy S23 Plus.
This incident has had a harsh impact on me, as I have relied on Samsung's devices for their quality and performance. However, the recent quality issue and the lack of accountability from Samsung have left me deeply dissatisfied and frustrated.
I want to emphasize that if this matter is not addressed appropriately and satisfactorily, I will be compelled to cease recommending Samsung products to my friends, family, and colleagues. I have a substantial network of at least 100 people who trust my recommendations and purchase Samsung devices worth approximately 1.5 lakhs per person annually. The potential loss that Samsung may incur due to this boycott can be significant and should not be taken lightly.
I urge you to consider the gravity of this situation and take immediate action to rectify the issue with my Samsung Galaxy S21 Ultra Premium smartphone. Additionally, I request a clear explanation of Samsung's policy concerning software-related defects and a commitment to improve customer satisfaction and loyalty.
I hope that my concerns will be addressed promptly and effectively. I believe in the reputation that Samsung has built over the years and hope to continue my journey as a satisfied customer.
Sincerely,
Achal Sengar
