I am deeply disappointed by the apparent delay or lack of communication regarding the One UI 7 update. It is unacceptable that your flagship device – which many of us paid a premium for – is being left behind, seemingly to promote newer models like the S25 series.
This kind of treatment makes your most loyal users feel sidelined. Software updates are not just about new features – they’re about security, performance, and trust. Neglecting timely updates to push sales of a newer device is not only unethical, it’s damaging to Samsung's reputation.
We supported your brand. Now it’s time for you to support us. I urge you to release a clear statement and timeline for the One UI 7 update for S24 Ultra users – or risk losing the trust of your core customer base.
This is just a marketing strategy, they want people to upgrade to S25 series, in fact when the new series was launched i even got sales call from Samsung Store to upgrade, this is clear indicator that they dnt want to give new features to its predecessor
As per your query, we wanted to confirm that One UI 7 will first be released for the S24, followed by other models in the upcoming weeks. To stay informed about the latest updates, we encourage you to remain active on the Samsung Members application where you can receive notification alerts.
If you have any further questions or need additional information, feel free to reach out.
