Strange issue- S21 FE in My Jio app showing as J3 pro

[kshjais]

My device is being displayed as J3 pro in my jio app. Using S21 FE though.

Strange Issue🤪

[kooldude7285]

I had the same issue with jioapp ..sent an email to the support and it shows correctly now

[kshjais]

Can you send the mail Id and content?

[kooldude7285]

☝️

[kooldude7285]

Goto contact us in jio.com and in email section..just upload the screenshot of incorrect device name from myjio app and ask them rectify..

[kshjais]

Thanks a lot buddy!

[ReddyKiran]

It is resolved automatically for me today, it shows S21 FE instead of J3 Pro but still says 5G not compatible.

[kshjais]

Yes same here bro!

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Check app cache: Clear cache memory of a particular application: Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support