Stop sales, if can't resolve pre-existing defact

[HATES21]

Images highlighted repeatedly to communicate the error in your phone, no solutions you could offer so clo

se down your sales 

[Tan98]

True

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[HATES21]

Dear SCS,

Are you able to highlight any workable solution please, rather than forcing me 10 different things to do. It was with service center for quite a long time, so if you have updated solutions then only suggest it, rather than wasting time.