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02-13-2025 07:56 PM in
Galaxy SHey guys,
On my S25 Ultra, I noticed something weird during WhatsApp calls. When I'm on a call with the loudspeaker on, if I turn off Bluetooth, the loudspeaker turns off automatically. I have to turn it back on manually. Then, if I turn Bluetooth on again, the loudspeaker turns off once more.
This happens even when I'm not connecting to any device—just toggling Bluetooth on or off in general. It only happens in WhatsApp calls, not regular calls.
Also, the loudspeaker button is kinda laggy—it takes about half a second to respond when I tap it, both in normal and WhatsApp calls.
Anyone else facing this issue?
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02-14-2025 12:01 PM in
Galaxy SDear Samsung member,
Greetings from Samsung Customer Support!
Thank you for reaching out to Samsung Customer Support. We appreciate your concern, and we are committed to assisting you in resolving the issue you are experiencing with the microphone on the WhatsApp application.
To facilitate a thorough analysis, we kindly request that you share the log file from your device within 15 minutes of the occurrence of the issue. You can do this by using the error report option available in the Samsung Members application.
Additionally, if possible, please include a video demonstrating the issue. Here are the steps to share the log file:
To share a log file, (Open Samsung member application >> Tap on support >> Tap on send feedback >> Choose composer option >> Select error >> Select the appropriate category >> Type your query)
Thank you for your cooperation. We look forward to resolving this matter promptly.
Warm Regards,
Samsung Customer Support
