Original topic:

Some features not working in S24 ultra

(Topic created on: 06-21-2025 10:10 PM)
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Subustar
Beginner Level 3
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Galaxy S
1. Transparency adjustment options not showing when using floating apps or notes while watching videos in pop up mode.
2. 2 finger slide to split the screen feature not working. 
3 Comments
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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Narasimha_Singam
Beginner Level 5
Galaxy S

Dear Samsung Team,

Please understand that we are regular users and not software developers, so it's difficult for us to share log files or perform technical diagnostics. After the recent update, the transparency slider option is missing from the Notes app.

This feature was extremely useful—especially when taking notes over a video meeting or when multitasking with content in the background. We kindly request you to bring back this option in the next update.

Narasimha_Singam
Beginner Level 5
Galaxy S
Please reply something on my previous reply
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