Original topic:

Software update bug

(Topic created on: 06-09-2026 09:19 AM)
82 Views
Ritu1304
Beginner Level 2
Options
Galaxy S
After software updated my phone got damage like display damage and my sim didnt able to connect call or receive call. Could u pls asnswer this why this is happen after update. And i need some solution for the same.
3 Comments
vi18
Active Level 8
Galaxy S
What kind of display damage
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you are facing multiple issues on your device, kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve the issue.

Path: Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

0 Likes
mohdfarhaan
Beginner Level 2
Galaxy S
Yes
0 Likes