Software update (One UI 8.0 / Android 16, Security patch level: 1 October 2025)

[DIBYA9696]

Subject: Urgent: Performance Issues After Latest Software Update (One UI 8.0 / Android 16)

Dear Samsung Support Team,

I am writing to bring to your attention several serious issues I have been experiencing on my Samsung Galaxy S23 after installing the latest software update (One UI 8.0 / Android 16, Security patch level: 1 October 2025).

Since the update, the following problems have occurred frequently:

1. Overheating Issue: The phone becomes unusually hot even during normal use or while charging.

2. App Lagging & Crashes: Apps like Amazon, Flipkart, games, and OTT platforms (Netflix, Hotstar, etc.) are lagging, freezing, or closing unexpectedly.

3. Battery Drain: The battery is draining much faster than before, even in standby mode.

4. Animation Lag: The phone’s UI animations stutter and do not feel smooth.

5. Call Drop Issue: Calls are getting disconnected automatically without any signal loss.

These issues have significantly affected my phone’s performance and usability. Before this update, the device was working perfectly without any of these problems.

I kindly request you to look into these issues urgently and provide a suitable software fix or rollback option to restore normal functionality.

Please let me know if any additional logs or diagnostic reports are required from my side.

Thank you for your attention and support.

Yours sincerely,

Dibyajyoti Hazra

Model: Samsung Galaxy S23

Software Version: S911BXXS8EYJ3 / One UI 8.0 / Android 16

Security Patch: 1 October 2025

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

We understand that you are facing multiple issues with your device. To ensure that we can provide you with the best possible assistance, we would request you please visit the nearest service center for a physical inspection of your device.

You can locate your nearest service center using this link: https://www.samsung.com/in/support/service-center/.

Warm Regards,
Samsung Customer Support

[54w60]

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