Original topic:

Slow update

(Topic created on: 05-16-2024 07:44 PM)
675 Views
rajiv_garg76
Active Level 5
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Galaxy S
I am facing extremely slow download update 6.1 for s21fe. Who is facing this issue and let me know if it's improved
 I paused update 
3 Comments
Soumen123
Active Level 10
Galaxy S
Same
anmol1357
Active Level 3
Galaxy S
Same
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Note: To delete files or uninstall apps you no longer use, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

Kindly check your device network once and make sure your device is properly connected to the internet connection to download the latest software version.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists, kindly share the report of the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support