Sim card Manager not showing s22

[b-wake]

Hi friends, i seriously need help on this.

My sister got me s22 from japan. It was brought from au carrier shop. Now i am using it in Nepal. 

Buy i am having huge problem. I am unable to use the esim feature here. And there is no sim card Manager showing in the connection setting. What should i do? 

I am so annoyed because of this. 

PLEASE HELP!!!

[ramesh125006]

Ramesh125006@gmail.com

[Nijju786]

First, check if there is any software update available for your device. Update it. Otherwise, there is an option in General Management >> Reset >> Mobile Network Settings or All Settings.

If you like and find my comment useful then please click on the 3 dot menu on my comment and accept my solution.

[b-wake]

Did the network reset. It didn't work.

[Nijju786]

Did you check any software available?

[b-wake]

Yes i checked software updates. Already got 3-4 updated till date but none of them solved this issue.

[b-wake]

Do i need make my sister visit to the same au outlet in japan to unlock the esim??

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support India!

We would like to inform you that the products manufactured in different countries may vary in specifications, designs, features, and updates. So, we recommend you get connected with the Samsung customer support team of the respective country from where you have purchased the product.

You can click the link provided below to reach your country-specific Samsung support team:
https://www.samsung.com/in/function/ipredirection/ipredirectionLocalList/

Warm Regards,
Samsung Customer Support