Why after updating to one ui 6 I'm not able to see my sim 1 on my phone. Despite doing everything I'm not able to see sim one working and the slot is working too
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
Please follow the below steps: 1: You can try to restart your phone. 2: First, we need to determine whether the error is with the SIM card or the SIM card slot, and You will need to prepare either another phone or another SIM card to perform this.
Either one of the devices will determine the possibility of the issue.
1- Existing SIM card with another phone If Detectable, Possible, the existing phone's SIM Slot may be faulty. Please send it to the nearest service center. If not Detectable, Possible, that the SIM card is faulty. Please refer to the Telco provider. 2-Existing phone with new SIM Card If Detectable, the SIM slot is not faulty. This may be caused by an existing SIM card faulty. Please refer to the Telco provider. If not Detectable, Possible, the existing phone's SIM slot may be faulty. Please send to nearest service center.
Note. 1: Please restart the phone after changing the SIM card to allow the system to detect. 2: Kindly ensure both testing devices function well before testing.
Kindly contact your network service provider once to make sure there is no issue from their end.
In case the issue persists, kindly share the report of the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
