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Original topic:

Severe Battery draining problem in Galaxy S23 Fe

(Topic created on: 07-17-2025 06:25 PM)
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SiddiqueSujan
Beginner Level 4
Options
Galaxy S
I have been facing a severe Battery draining and heating problem in my Galaxy S23 FE.
Followed all the optimisation guides and reset 2 times, but no solution. 
Please fix the issue. 

image


1 Solution


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Solution
BiRdMaN
Expert Level 5
Galaxy S
Send an error report along with log files to customer support through this members app and Samsung will fix it in the next update. To do that follow this procedure
Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

If you find this helpful I'd appreciate it if you could Accept it as a solution Thank you 😊

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7 Comments
Solution
BiRdMaN
Expert Level 5
Galaxy S
Send an error report along with log files to customer support through this members app and Samsung will fix it in the next update. To do that follow this procedure
Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

If you find this helpful I'd appreciate it if you could Accept it as a solution Thank you 😊
AsTPhotography
Active Level 10
Galaxy S
Please disable all unnecessary apps
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
goodthings
Expert Level 5
Galaxy S
You're welcome to here.
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Galaxy S
Appreciate all the comments which are helping, but we all know that samsung never send an update for optimization for older devices.
I have been using Samsung for past many years but haven't seen any update for mobile which is more than 2 yearsr old.
Examples are s23 ultra and s22 ultra now.
Lot of bugs we faced after update specially battery and camera but didn't get any optimization update. Even after sending too many error reports.
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SiddiqueSujan
Beginner Level 4
Galaxy S
Exactly
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, you have already done the possible troubleshooting steps and the issue remains unresolved, we kindly request you to share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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