I am facing a serious wifi problem in my Galaxy S24 & Galaxy S24 Ultra after the last update. The devices are facing problem in connecting to BSNL Fibre WIFI with Syrotech router. I have tried connecting to various BSNL wifi routers but the problem is same. All the other devices like iPhone, iPad, Macbook, other android phones, windows laptops and even other samsung phones are properly connecting to the BSNL Fibre WIFI having Syrotech router, except the S24 and S24 Ultra. Samsung, please fix this issue ASAP.
Here are some things you can try if you're having Wi-Fi issues with your Samsung Galaxy S24 Ultra:
Forget the network
Go to Settings > Connections > Wi-Fi, tap and hold the network, and select Forget network. Then, reconnect to the network and try again. This will erase your saved password.
Reset Wi-Fi and Bluetooth
Go to Settings, tap General management, and then Reset. Select Reset Wi-Fi and Bluetooth settings, and then Reset settings.
Turn Wi-Fi off and on
Go to Settings > Connections > Wi-Fi, and then turn Wi-Fi off and on again.
Turn on flight mode
Swipe down the notification panel, tap Flight mode, and then turn it off after five seconds. Then, turn it back on and try to connect to Wi-Fi.
Use intelligent Wi-Fi
Open the Rover app, tap Settings, then Connection, and then Wi-Fi. Tap the three vertical doors at the top tab, and then Intelligent Wi-Fi. Make sure the switch is on to better Wi-Fi network.
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
1. Please check if the router is working properly. If there is a problem with the AP router trying to connect to Wi-Fi, the connection may be lost. So, check again after restarting the AP router you are using.
2. Make sure your phone is within the Wi-Fi range of the router. If there is a lock inside the Wi-Fi network icon, it is a password-protected network. When entering the password, be careful and enter it correctly. Wi-Fi passwords are case-sensitive.
3. Next to the Wi-Fi network you are trying to connect to is an icon that indicates the strength of the signal. Having a weak signal may cause connectivity issues. If you are receiving a weak signal, try moving closer to the Wi-Fi source and connect again.
4. You can use the Samsung Members app to diagnose Wi-Fi connectivity issues. Open the Samsung Members app, go to ‘Support’ and tap ‘Phone diagnostics’, and select ‘Wi-Fi’ to test it.
If the Wi-Fi network that you want to connect to is not appearing, there is likely an issue with your Wi-Fi signal or router.
1) Switch off your Wi-Fi router at the wall and wait 2-3 minutes before turning it back on. Once the router has successfully connected to the internet again, try to connect to your network on your phone.
2) Some Wi-Fi routers support both 2.4GHz and 5GHz. Most Galaxy devices will switch between these channels automatically when required. For example, when you are closer to the router your device will switch to 5GHz and swap to 2.4GHz when further away.
3) Make sure there is no interference between the router and your phone. Concrete walls, fridges, and microwaves can all interrupt the Wi-Fi signal.
4) If possible, try and connect your device to a different Wi-Fi connection. If you can connect, you should contact your Wi-Fi provider for more assistance.
2. If you are connecting to a home Wi-Fi network, check if the other devices you own can connect. If you are unable to connect with any of your devices, the issue is likely with your Wi-Fi.
If the router and Wi-Fi network are working without problem but the phone still does not connect, please restart the device.
And you may try resetting the Wi-Fi settings on the phone. Please make sure that you have the correct Wi-Fi password before resetting it.
*Path to Reset settings: Settings > General management > Reset > Reset Wi-Fi and Bluetooth settings > tab ‘Reset settings’
In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
