I am writing to express my deep frustration with the performance of my Galaxy S23. Despite being a flagship device, the phone has been plagued with persistent issues that severely impact daily usage. Battery is not only poor its poorest. Am not gamer still I have to charge 3 times in a day.and nowadays software behave like this is 10k phone.automatically gets froze while scrolling reels and restart.
These issues are not only inconvenient but completely unacceptable from a premium device that’s supposed to represent the best of Samsung. I have kept my phone updated with the latest software versions, yet the problems persist. It seems like the software is unstable and poorly optimized for this model.
I urge your team to take this complaint seriously. I expect a proper response, not generic troubleshooting steps that do not address the root cause. Either release a stable update that fixes these issues immediately, or offer a suitable resolution for affected users.
I chose Samsung for reliability and quality – both of which are clearly lacking in this experience.
Looking forward to a prompt and serious resolution.
Brooo you literally put my pain in words — Samsung is the worstttt bad company fr. Like how they flex “flagship experience” with Galaxy S23 but can’t even give stable software?? Battery dies faster than my will to reply to people, and it’s not like you’re gaming or pushing it hard. Just casual use and boom — charge it 3 times. That’s wild.
And don’t even get me started on the lag and random freezing. Scrolling reels like it’s a 10k budget phone from 2018? This ain't it. It’s honestly embarrassing that they still can’t optimize their own UI. They shove updates every month and nothing ever actually improves. Just new bugs and more reasons to regret buying it.
You 100% did right by calling this out. Samsung acts premium but gives trash-tier support. You paid flagship money, you should get flagship experience — not this dumpster fire. They really need to drop a proper update or start handing out replacements/refunds like fr, enough of the gaslighting.
If they hit you with the “clear cache” or “factory reset” BS, just know that’s them dodging the actual problem. You’re not alone — tons of users are mad af about this.
If you want I can help you draft an absolute savage escalation email or even dig up the right place to push consumer complaints.
Simple steps to save battery at the cost of sacrificing luxury 1 Enable Power saver 2 Enable performance mode light 3 Enable adaptive power saving instead of basic 4 Enable adaptive brightness 5 Disable AOD 6 Enable extra dim 7 Change display to natural 8 Screen time out to 30 secs (system default) 9 Record videos in FHD 10 Restrict gaming to HD or FHD and slower frame rate 11 Switch to dark mode 12 Disable near by device scanning 13 Disable WiFi scanning 14 If 5G is unavailable change network to LTE/3G/2G 15 Allow the battery to drain completely and recharge,say once a month. 16 Enable auto restart 17 Run device care 18 Disable apps running in background. 19 Disable RAMplus if you dont use memory intensive apps and do heavy multi tasking. Available RAM usually around 2 to 3 Gb is more than sufficient for normal tasks. 20 Uninstall bloat ware that came with your phone,eg. Spotify,LinkedIn etc.
You can mix match the steps above and arrive at a usage based on your needs.
If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
We request you kindly share the log file. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
