Serious Bug in One UI 7 (Galaxy S23) – UI Freeze & Unresponsive Touch

[MasterOogway00]

I encountered a serious issue on my Galaxy S23 running One UI 7. At random, the UI completely freezes — I can still swipe up to access Samsung Wallet or go back using gestures, but everything else becomes unresponsive. Touch input across the system stops working entirely.

Things got worse when I accidentally locked the phone during the freeze. On the lockscreen, the fingerprint icon just blinks and disappears, and I couldn’t even restart the device. Holding the power button for 10+ seconds (force restart) didn’t work at all.

Thankfully, I had previously authorized ADB with my PC, so I was able to reboot the device using ADB commands. But that’s not a solution most users would have access to.

This seems like a major issue, and it’s surprising something this critical made it into a stable release. Hoping Samsung addresses this with a fix soon — this could leave a lot of users stuck with no way to unlock or even restart their phones.

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[MasterOogway00]

This issue has been here for a long after One UI 7. It's while taking screenshot shot. It's a bug and system reset can't fix it.

[goodthings]

You are welcome to here.

[gipsysd]

not working mine also

[MasterOogway00]

When this happens? While taking screenshot?

[gipsysd]

1day before and fingerprint not working completely now am unable to reset that also

[MasterOogway00]

Go to recovery and try clearing cache.

[parthis]

Same issue in a53 here Samsung care person saying it's happened because 😂your better gone 😂