my phone s23 5g 128gb After an securty update(2 months back) particulary some apps are maintaining different sounds eventhough I didn't turn on the seperate app sound i have checked the settings but nothing is there to do those apps are youtube music and way2news. these apps i can say because when i listen music sometime simultaneously i read news at that time after opening the app the music sound either suddenly drops or blasts my ears. please tell me any solution
Hello, The issue you are experiencing with YouTube Music and Way2News is likely due to Audio Ducking or Multi-sound conflicts introduced in recent security updates. Since "Separate App Sound" is off, the system is struggling to balance the volume levels of two apps running simultaneously. Please follow these steps to stabilize your audio experience: 🛠️ Step 1: Install & Configure "Sound Assistant" (Highly Recommended) Samsung has a powerful module in the Galaxy Store called Sound Assistant (part of Good Lock). This app gives you individual control over every app's volume. Download Sound Assistant from the Galaxy Store. Open it and turn ON the feature called "Multi-sound". Select "YouTube Music" or "All Apps". This prevents one app from lowering the volume of another app when both are open. 🛠️ Step 2: Disable "Media Volume Sync" Sometimes the Bluetooth or system volume syncs incorrectly with specific media apps. Go to Settings > Sounds and vibration > Volume. Tap the three dots (⋮) at the top right corner. Check if there is a Media Volume Limit or Sync option and reset it. 🛠️ Step 3: Clear "Media Storage" Cache Since this started after a security update, the system's media controller might have some corrupted cache. Go to Settings > Apps. Tap the Filter/Sort icon and enable "Show system apps". Search for "Media Store" or "Media UI". Go to Storage > Clear Cache. Do the same for the YouTube Music and Way2News apps. 🛠️ Step 4: Check Dolby Atmos Settings Dolby Atmos sometimes tries to "equalize" sound based on content, which causes a sudden "blast" or "drop" when switching between music and news. Go to Settings > Sounds and vibration > Quality and effects. If Dolby Atmos is set to "Auto," try switching it to "Music" or "Voice" specifically, or turn it off to see if the fluctuation stops. ✅ Expert Tip: Samsung Community mein sahi aur sateek jaankari share karna hamara maksad hai. Agar aapko ye solution helpful laga aur aapka issue resolve ho gaya hai, toh please is Comment ke baju mein bane three vertical dots (⋮) par click karke 'Accept as Solution' select karein. Isse hamari mehnat ko appreciation milta hai aur community ke baaki members ki bhi help hoti hai! ⭐⭐⭐⭐⭐💙🚀
Hello, The issue you are experiencing with YouTube Music and Way2News is likely due to Audio Ducking or Multi-sound conflicts introduced in recent security updates. Since "Separate App Sound" is off, the system is struggling to balance the volume levels of two apps running simultaneously. Please follow these steps to stabilize your audio experience: 🛠️ Step 1: Install & Configure "Sound Assistant" (Highly Recommended) Samsung has a powerful module in the Galaxy Store called Sound Assistant (part of Good Lock). This app gives you individual control over every app's volume. Download Sound Assistant from the Galaxy Store. Open it and turn ON the feature called "Multi-sound". Select "YouTube Music" or "All Apps". This prevents one app from lowering the volume of another app when both are open. 🛠️ Step 2: Disable "Media Volume Sync" Sometimes the Bluetooth or system volume syncs incorrectly with specific media apps. Go to Settings > Sounds and vibration > Volume. Tap the three dots (⋮) at the top right corner. Check if there is a Media Volume Limit or Sync option and reset it. 🛠️ Step 3: Clear "Media Storage" Cache Since this started after a security update, the system's media controller might have some corrupted cache. Go to Settings > Apps. Tap the Filter/Sort icon and enable "Show system apps". Search for "Media Store" or "Media UI". Go to Storage > Clear Cache. Do the same for the YouTube Music and Way2News apps. 🛠️ Step 4: Check Dolby Atmos Settings Dolby Atmos sometimes tries to "equalize" sound based on content, which causes a sudden "blast" or "drop" when switching between music and news. Go to Settings > Sounds and vibration > Quality and effects. If Dolby Atmos is set to "Auto," try switching it to "Music" or "Voice" specifically, or turn it off to see if the fluctuation stops. ✅ Expert Tip: Samsung Community mein sahi aur sateek jaankari share karna hamara maksad hai. Agar aapko ye solution helpful laga aur aapka issue resolve ho gaya hai, toh please is Comment ke baju mein bane three vertical dots (⋮) par click karke 'Accept as Solution' select karein. Isse hamari mehnat ko appreciation milta hai aur community ke baaki members ki bhi help hoti hai! ⭐⭐⭐⭐⭐💙🚀
Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue and wait for next update it's maybe fix by Samsung team soon. If you like please accept it's a as solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.
As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
