I'm using Samsung S23 FE for past one month and facing biometric fingerprint sensor issue. Most of the time not detecting and the experience is very irritating. I followed many steps to resolve this issue by checking Blogs and Vlogs but still it is not solved.
1. Phone Software is upto date
2. No scratch in fingerprint area
3. Phone and finger is very clean
4. Restarted the phone and check multiple times
5. Re-registered the fingerprint by deleting and adding new
6. Not working in shadowed place as well
7. Phone is not in the charging though Im facing the issue
8. Only charged using Samsung 25W charger
9. Fingerprint is getting scanned in other phones (incl Samsung S21 FE) for the same instance
My last option is only to taking it to service centre. But why should I go? This is very new phone and hardly used and having trouble in basic but security feature.
I need best resolution from Samsung which should not affect user experience.
As per your query, you have already done the possible troubleshooting steps on your device, we would request you kindly visit the service centre and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically. However, we are taking your valuable feedback regarding this. we are continuously working to make our products better and more efficient.
