Secure Folder is not created

[Rockerage]

Hello, 

I am in need of help regarding the secure folder app. When I click the secure folder option, I sign into my Samsung account and then it says;

"Couldn't create secure folder, Something went wrong. If this problem persists, contact customer service".

For extra info I am using the Samsung galaxy s9+ with Android 10. I am also asking about this problem here instead of contacting customer service since it might help people if they have the same issue.

[RαʝҽʂԋKυɱαɾ21]

OTHER KONX SECURED APPS RUNNING FINE ?

[Rockerage]

Yes it is

[RαʝҽʂԋKυɱαɾ21]

UNINSTALL SECURE FOLDER( IF NOT HAVING ANY DATA)

AND AGAIN INSTALL IT
NOW DO SETUP OF SECURE FOLDER

CHECK STILL PROBLEM??

[Rockerage]

Sorry but I forgot to mention that secure folder wasn't ever installed on my device so there is no way to delete it

[RαʝҽʂԋKυɱαɾ21]

THEN FIRST INSTALL IT

[Rockerage]

I can't because it shows an error message (the one that was given in the message i sent)

[RαʝҽʂԋKυɱαɾ21]

VISIT NEARBY SAMSUNG SERVICE CENTER THEY CAN SOLVE OUT YOUR PROBLEM 👍

[Rockerage]

Yes I was planning to do that but with my current situation I cannot do that, if you have any other solution please reply to me about it.

[Anonymous]

Did you buy the phone from another country? Please change CSC code or visit nearby visit service centre.