Original topic:

Second Green line on my S23

(Topic created on: 04-19-2025 05:18 PM)
198 Views
AnuS23
Active Level 1
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Galaxy S
Hello @SamsungIndia, I’m facing a green line issue on my Galaxy S23, which appeared suddenly without any physical damage.. Unfortunately, I’ve now noticed a second green line forming on my screen, and I’m extremely concerned that this will continue to spread. My device is still relatively new and well taken care of. It’s disappointing to face such a hardware issue on a premium flagship phone. I kindly request Samsung to extend the free screen replacement policy to Galaxy S23 series users as well, just like it has for other models like the S20, S21, and S22 Ultra. Please look into this issue urgently, as more users are reporting the same problem every day. I would really appreciate your support.
16 Comments
goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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darkrider
Active Level 7
Galaxy S
Contact customer support, free screen replacement until 2025
https://x.com/tarunvats33/status/1913527848960217332?s=19
ram_ram
Expert Level 1
Galaxy S
Not true
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darkrider
Active Level 7
Galaxy S
Check out the above link, whatsapp chat has been attached
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praveen212
Active Level 5
Galaxy S
Samsung india in chichori harkato se india me samsung ki dukaan band karvayega
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ram_ram
Expert Level 1
Galaxy S
My s22 mobile display got Green line my on 1st of Jan after software update out of warranty after repeated request samsung changed my mobile display free of cost samsung service center and samsung customer support don't provide free replacement they don't have any policy open my galaxy app send email to Samsung care + you will get positive reply try
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cs_member8
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off. Kindly power buttons on the device after by pressing power for 5-7 seconds.

● Update software on device: apps screen > Settings > Software update > Download and install > Download > Install now

● Reset the device:
Note: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember Google password before resetting the device because it required during initial setup. If you don't remember the password, then reset (Forgot password) your google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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