Original topic:

Screenshot Disappears

(Topic created on: a week ago)
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GALAXYECOSYSTEM
Active Level 4
Options
Galaxy S
During the process of taking a screenshot and attempting to share it via WhatsApp, I have encountered an issue where the screenshot is lost upon unlocking WhatsApp. This necessitates retaking the screenshot and sharing it again, which is inconvenient. 

I am curious to know if any of you have faced a similar challenge where WhatsApp needs to remain unlocked in order to successfully share a screenshot. 


11 Comments
sag120667
Active Level 5
Galaxy S
It's not just for whatsapp but for other application as well. It does work sometimes and sometimes it doesn't. It is a bug
cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you are our valuable customer, we will surely try and help you with this. But since it is beyond our support boundaries we cannot support any third-party applications. Kindly contact the respective application helpline, and they will provide you with the exact information regarding this.

Warm Regards,
Samsung Customer Support"

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