Original topic:

Screen recorder not working well

(Topic created on: 07-06-2023 11:55 PM)
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Jarus7
Active Level 1
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Galaxy S
Hello, I've a samsung s21fe and the screen recorder is working terribly. The video recorded comes out lagging and choppy, skips a second in the recording and overall just terribly.
Please fix it
2 Comments
Jarus7
Active Level 1
Galaxy S
How to do that?
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.

1. Clear cache:
Menu>> apps>> settings>> apps>> screen recorder>> storage>> clear cache.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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