Screen Freezing and Automatically Restarting

[ChetanThakare]

From last 2-3 months My Galaxy S22 5g device getting freeze and then automatically Restart .

If someone facing same problem or someone managed to get out from this problem then please tell me 

[TechRishav]

"Bhai, ye freezing aur automatic restart ka issue aksar corrupted system files ya kisi third-party app ki wajah se hota hai. Ek baar phone ko 'Safe Mode' mein chala kar check karo agar restart rukta hai. Agar nahi, toh 'Settings' mein ja kar 'Reset All Settings' kar ke dekho (is se data delete nahi hoga). Agar phir bhi problem bani rehti hai, toh agle software update ka wait karo, shayad usme fix mil jaye!"

[OPChanda]

Nahi rukesga

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

We would request you to kindly perform the following steps to resolve your issues.

1. Galaxy device auto restart issue:
→ Kindly use a genuine Samsung charger.
We always recommend using a genuine Samsung charger for charging your device.

→ There are two methods to disable the auto restart function.
1- Tap on Settings> General management>Reset > Disable Auto restart (if enabled)> Auto restart disabled.
2- Tap on Settings> Battery and device care> Three dots> Automation> Auto restart at set times if enabled.

→ If you are facing this issue after installing any new application then uninstall that application.
Tap on Settings> Apps > desired app> Uninstall> Ok.

2. Galaxy device freezing issue: ● Check space availability: Settings > Battery and device Care > Storage.

● Check RAM in your device: Settings > Battery and device Care > Memory.

● Check app cache: Settings > Device care > Storage > CLEAN NOW.

● Clear cache memory of a particular application: Settings > Apps > pick the app > Storage > Clear Cache.

● Close Background Apps.

● Remove third party application.

● Remove memory card: Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.

● Remove third party accessories.

● Kindly disable Power saving mode( if enable).

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember, then advise to reset (Forgot password) your Google account.

Path: Settings> General Management>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

[ChetanThakare]

I have done each and every step still facing this problem

[vinayv6]

Facing the same issue, please let me kow in case any solution you get

[OPChanda]

Me too. Its frustrating. Helpless, such buggy ui

[ChetanThakare]

Ya Right bro today my Device gets 3 time switch off back to back ..We are Paying Huge money to buy Flagship which directly cutoff all thoughts about facing issues but in real we are actually Facing @Samsung please do something and resolve this issue as soon as possible

[OPChanda]

I have escalted the issue with service head. We all can raise this with strong contentions. I will provide u the detailed mail, just copy it and send it through members app and email. So that it would give make our plea strong and we can compell Samsung for free of cost service or replacement whatsover.

[OPChanda]

​I am writing to express my extreme disappointment regarding a critical software failure on my Galaxy S22 following the recent system update. For the past two days, my device has suffered from constant lagging, freezing, and spontaneous reboots, rendering it unusable.

​I have already submitted detailed error reports via the Samsung Members app (Log ID: [Insert Log ID if available]) showing "System UI is not responding" errors. Despite my hardware being in perfect working condition prior to this update, your support team’s only response has been to "visit a service center."

​I would like to highlight the following points:

​Known Issue: This is not an isolated incident. Numerous Galaxy S series users are reporting identical "boot loop" and "UI freeze" issues following the February 2026 security patch/One UI update.

​Software vs. Hardware: My device logs clearly indicate a software conflict (System UI failure). Forcing a customer to visit a service center for a glitch caused by an OTA (Over-The-Air) update is unacceptable.

​Longevity Commitment: Samsung has publicly committed to device longevity and software reliability. Pushing a mandatory update that "bricks" a functional flagship device contradicts this promise.

​I am requesting the following:

​A remote diagnostic review of my submitted logs by your technical engineering team.

​Confirmation of an incoming OTA patch to fix this specific System UI stability issue.

​A waiver of any "inspection" or "motherboard replacement" fees if a service center visit is truly required, as this failure was directly precipitated by Samsung’s own software.

​I have been a loyal Samsung user and expect a solution that reflects the premium status of the S-series. I look forward to a prompt resolution.