Original topic:

Scan to Text Camera feature Hit and miss

(Topic created on: 02-04-2023 09:17 PM)
308 Views
abbyzy
Active Level 4
Options
Galaxy S
The camera feature in S20fe5g i.e Scan to Text earlier used to detect document and text even with more distance bit now I have to move the camera to amd for to get the Scan to Text enable and have to keep the camera too close to document. 


Is anyone else facing this issue?
Is there any fix for it which I am not aware of?

Would request Samsung Dev team to optimize this Scan to Text,as this started after the recent January 2023 security patch.





























4 Comments
Starshiv
Active Level 9
Galaxy S
Make sure you have put Scene optimiser on an in that Scan Documents and Text too.

Check it in the Camera app settings.Screenshot_20230204_212851_Camera.jpg
0 Likes
abbyzy
Active Level 4
Galaxy S
It's already one but still I am facing the issue.

I have to shoot the document from very close angle to enable it but that's actually loose the ultimate motive to use it.

This was enabling even a little far from document before Jan security patch

Screenshot_20230204_214721_Camera.jpg
Starshiv
Active Level 9
Galaxy S
Then I don't know bro why it's happening to you.

I am having no such problem.
0 Likes
cs_member8
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes