I understand your frustration about the eFootball game not displaying in full screen on your Samsung Galaxy S25 Ultra. It's definitely disappointing when a game doesn't utilize the full screen real estate, especially on a premium device like the S25 Ultra.
I will be sure to pass your feedback on to the appropriate teams so that they can find out why it is not happening.
In the meantime, here are a few things you can try to address the issue:
Check Game Settings:
Open eFootball.
Go to the game settings.
Look for display options or aspect ratio settings.
See if there's an option to enable full-screen mode or adjust the aspect ratio to fit your device's screen.
Check Phone Display Settings:
Go to Settings > Display > Full screen apps.
Find eFootball in the list.
Make sure the app is set to use the full screen.
You might have options like "Auto" or "Full screen." Select "Full screen."
Check Aspect Ratio Settings:
Some Samsung phones have an "Aspect ratio" setting that allows you to adjust the display for individual apps.
Go to Settings > Display > Aspect ratio.
Find eFootball in the list.
Choose the aspect ratio that best fills your screen.
Game Booster:
Samsung has a Game Booster feature that optimizes gaming performance. Check to see if it is available and whether there is a setting that affects display.
If none of these steps work, it's possible that the issue is with the game itself.
Contact eFootball Support: Visit the eFootball support website or contact their customer service. Report the issue and provide details about your device (Samsung Galaxy S25 Ultra) and the problem you're experiencing. The game developers may need to release an update to properly support your device's screen resolution and aspect ratio.
We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
