Samsung s24 - unable to send normal sms

[Saranz10]

I was not able to send normal sms with the device, After doing factory reset also I was unable to send sms.

When I remove the sim and put it in another device we can able to send the sms.

There is no issue with the RCS messages, 

Not sent error pop-ups.

Please assist me on this issue

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

Note: If there is only one contact to whom you're unable to send any text messages, the problem very likely lies with the network and not with your device. Please contact your network operator to see if they know of a solution.

1. If you are unable to send or receive any SMS (text) messages to any contacts, it suggests that your network operator's message center number stored in your device's settings is either missing or wrong.

Follow these steps to check, and if necessary correct, that number:

Go to the Apps screen >> Tap on Messages >> Tap on More (three dots) >> Tap on Settings >> Tap on More settings >> Tap on Text messages >> Tap on Message Center.

(Check your network operator's website for their message center number to compare). If the number on your phone is different, or missing, tap Message center, enter your network operator's message center number and then tap SET. Then try sending a text message.)

2. Clear the Messaging app's data. Go to Settings >> Tap on Apps >> Tap on Messages >> Tap on Storage >> Tap on Clear data >> Tap on Clear cache >> Restart your device >> Try sending a text message.

3.Update software:Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

4.If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support"