Original topic:

Samsung s24 ultra camera zoom problem

(Topic created on: 11-16-2024 05:32 PM)
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gauti123
Active Level 3
Options
Galaxy S
1I am experiencing an issue with the camera zoom feature on my Samsung S24 Ultra. When switching from 1x zoom to other modes, the camera exhibits a problem and produces a jittery effect. I would appreciate assistance in resolving this matter.


2 Comments
vinayshah
Expert Level 1
Galaxy S
It's bcoz, camera adjusts the focus every time you move or Zoom in or out.
cs_member8
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open the Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select Error report > select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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