Original topic:

Samsung s23 ultra ..Netflix HD and HDR 10 ,Dolby functions are not working

(Topic created on: 09-12-2023 12:27 PM)
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V1991
Active Level 1
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Galaxy S
Samsung s23 ultra ..Netflix HD and HDR 10 ,Dolby functions are not working .still they didn't given. still waiting UI6 update 

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11 Comments
Galaxy S
Are you using OneUI 6 beta?
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Devv_007
Expert Level 4
Galaxy S
Dolby sound is supported but dolby vision isn't.
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Ravi0883
Expert Level 5
Galaxy S
Dolby Vision is not supported any samsung device
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Devv_007
Expert Level 4
Galaxy S
Yes,thats what I have written.
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Devcool
Active Level 5
Galaxy S
Here is my s23 ultra screenshot...it's supports all codec except dolby vision which is obvious 😉 Screenshot_20230912_135356_Netflix.jpg
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Galaxy S
Yeah even mine is supporting all codecs except dolby visionScreenshot_20230913_081244_Netflix.jpg
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Galaxy S

Yep I have the same issue. Not only for Netflix but downloaded content using MX Player Pro as well. HDR10 and HDR10+ looks way dimmer and has dull colors. SDR looks very very bright and colorful in comparison.

They really need to fix this in future firmware updates. There must be a way they could replicate this issue.
(It could be an international version/gsm unlocked problem only).

Please Samsung fix this issue. Thank you.

cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support

As per your issue, we want to inform you that Dolby Vision is not supported on your device and One UI Beta 6 is enrolled now in India. So kindly stay active on the Samsung member's application to update your device in beta. For another issue kindly report the problems with a log file. Please share the device log file within 15 minutes of the issue occurrence by using the error report option via the Samsung Member application. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support.

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mg61155
Active Level 2
Galaxy S
Bro same problem on my s23 ultra what to do?? Help anybody?