Samsung s21 plus Exynos variant streaming problem

[Deepakmohanty96]

So i recently update to the latest security patch of February and found out none of my streaming apps were working anymore ( netflix , amazon prime , disney plus ) and i spoke with the customer support chat , they told me to put this up in samsung members app , so here i am !

[varunanchoori]

Yes, I'm facing the same issue.
Samsung s21 plus Exynos

[Deepakmohanty96]

Seems to be software related , samsung devs pls get this sorted asap

[DiaMonD7891]

Same issue with s21+ exynos variant

[Darshh]

Same issue with S21 ULTRA exynos variant too.. Netflix error 5.7

[CŌŁŌŠŠÜŠ]

Hi, a new update is live. You can install it right now. Post which the ott would start working. Let me know if it helps.

[Deepakmohanty96]

Yeah seems to be working fine now , thanks brother

[SrinivasaRamarao]

https://r2.community.samsung.com/t5/Galaxy-S/New-Update-is-Live/td-p/10876447

[cs_member8]

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. And please follow the easy troubleshooting steps which might help to solve the issue.

Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app.
Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.

However, we would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support