I'm very disappointed by Samsung. I have made complaint and they told me to go to service centre and have my phone checked,get the job sheet done and mail it to them . My phone have no external dmg, just greenish flickering screen which come and goes back time to time. What to do. I am still waiting for their call. This surely will be the last samsung device i have ever bought if they didn't help their customers. They are scamming us.
i can understand your point and i have already shared your concern with my team. please keep me updated so I can push my team when possible. please rest assured that I am trying my best from my side.
They keep me waiting for days,then called me to tell me to pay 24k. What is this behaviour!! They knew this issue is from their end. Very disappointing .
I am using Samsung phone for almost 5 yrs... previously i was using s9plus... then i upgraded to s20 plus...I got the same problem after updating my phone to android 13... i have contacted customer service they said that i have to replace my screen and i have to pay 19k for that... so they are not going to provide any solution... then i searched about this problem online then i got to know that there is a flex cable bond in the phone that is damaged which can be fixed by a local repair shop and it only cost me 4k and now my phone is working properly... so there isn't any problem in the screen only the flex need to be changed... and 1 thing is for sure that this is my last Samsung device... i will not going to buy any Samsung device in the future ever... either would switch to pixel or iPhone
Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
To resolve the screen flicker issue follow the below steps : 1: Adjust the Display brightness, follow the below step Step1: Navigate to apps screen and tap on Settings. Step2: Tap on Display. Step3: Adjust the brightness.
If the issue still persists then Reset the device settings by navigating to Settings >> General Management >> Reset >> Reset Settings.
If the issue still not resolved then Update device software (If available )
Setting >> Software update >> Check for Software update >> Download if available.
If the issue still not resolve then reset the phone. ( Please make sure you have back up of your important files in Samsung cloud before resetting the device)
Backup and Factory Data reset Kindly create data backup of your device via SMART switch mobile application or Smart Switch PC Suite and reset the device through below steps:-
Setting > Backup and Reset > Factory data reset OR Settings > General Management > Reset > Factory data reset. Note:- Kindly remove Google account configured in the device before resetting through below steps:- Settings > Accounts > Google > Tap on account > Click on more option at top right corner > Tap on Remove Account OR Settings > Cloud and Accounts > Accounts > Google > Clock on three dots in top right corner of screen > Remove Account.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Thank you for writing to us. Warm Regards, Samsung Customer Support.
