Since it update my s24 ultra to android 15, i have notice that the gallery function for people's face recognition not working, please if anyone can help me.
Open Gallery → Settings → About Gallery, then tap the version multiple times to enable Gallery Labs.
Within Gallery Labs, tap Clear person information to reset all face indexes .
3. Rebuild the Media Index
Reboot your phone.
Enable auto power-saving off, disable battery protection, and connect to charger overnight with Wi‑Fi/Data off. Several users report faces reappear by morning .
4. Tag One Person to Seed Recognition
Open any photo with a recognizable person, swipe up, tap the People icon, and manually add a tag/name. This primes the system: after one manual tag, Gallery will often auto-index others .
Please reset all settings in general management settings also flight ✈️ mode on n off one time also optimize your's device in device care too also clear catche of all apps manually also update your's all apps also remove face register and again register it's then try to It's again. If you like Please accept as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.
We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
