Samsung dex features

[anchhaiya]

Why samsung dex can't connect to the realme google tv in wireless mode 

[VIP_0008]

Use miracast in your tv and try to connect just smart view if connects enable samsung dex

[Dinkar_A34_5G]

What kind of error does it show you?

[anchhaiya]

Can't find in available divece list

[Dinkar_A34_5G]

Do you activate screen mirroring in your TV before setting up DeX?

[anchhaiya]

Only chrome cast available in my tv

[Dinkar_A34_5G]

Can you connect your mobile and TV with Smart View?

[Wodehouse]

Samsung DeX (Desktop Experience) is a feature that allows you to transform your Samsung smartphone into a desktop-like experience. However, connecting Samsung DeX to a Realme Google TV in wireless mode can be tricky.

Here are some possible reasons why Samsung DeX can't connect to the Realme Google TV in wireless mode:

1. *Incompatible Wireless Standards*: Samsung DeX uses Wi-Fi Direct or Miracast for wireless connections. Ensure that your Realme Google TV supports these wireless standards.
2. *Different Network Frequencies*: Samsung DeX might be operating on a different network frequency (2.4GHz or 5GHz) than your Realme Google TV. Ensure both devices are connected to the same network frequency.
3. *Insufficient Bandwidth*: Samsung DeX requires a stable and fast internet connection. If your network bandwidth is insufficient, it might cause connectivity issues.
4. *Firewall or Security Restrictions*: Firewall settings or security restrictions on your Realme Google TV might be blocking the Samsung DeX connection. Check your TV's settings to ensure that the necessary ports are open.
5. *Software Compatibility Issues*: Samsung DeX might not be compatible with the Realme Google TV's operating system or software version. Check for any software updates on both devices.
6. *Distance and Interference*: Physical distance and interference from other devices can affect the wireless connection. Try moving the devices closer together and reducing interference from other devices.

To resolve the issue, you can try:

1. Restarting both devices
2. Checking for software updates on both devices
3. Ensuring both devices are connected to the same network frequency
4. Disabling firewall settings or security restrictions on your Realme Google TV
5. Using a wired connection (HDMI) instead of wireless

If none of these troubleshooting steps resolve the issue, you may want to contact Samsung support or Realme support for further assistance.

If this reply answered your query please mark my reply as "resolved" by clicking 3 vertical dots on top right of my reply. Thank you 😊

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

● The DeX cable lets you connect your phone or tablet directly to a monitor without the use of any other accessories.
Step 1: Connect the USB-C end of the DeX Cable to the port on the phone or tablet, and then connect the HDMI end to a TV or monitor's HDMI port.
Step 2: Tap Continue.
Step 3: Tap Start.
Step 4: Swipe down the notification panel.
Step 5: Tap on and use your phone as a touchpad.
Step 6: Your phone has been connected to the monitor.

● Screen mirroring in Dex:
Step 1: Navigate to the Dex icon using touchpad mode.
Step 2: Tap on "Tap here to switch to screen mirroring".
Step 3: Screen mirroring has been opened.

● Connect Samsung Dex wirelessly:
Step 1: Activate screen mirroring in smart TV.
Step 2: Swipe down the notification panel and tap on Dex in mobile phone.
Step 3: on TV name you want to connect.
Step 4: on start now.

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.).

Warm Regards,
Samsung Customer Support