Samsung a21s switch off on problem

[kavirajsuresh]

Restart problem

[Nazmul1117]

Same problem😭😭😭

[cs-member13]

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. Please follow the troubleshooting steps which might be help you to resolve the issue

Check the battery.

• If you have a removable battery, remove it and look it over. Make sure it's a genuine Samsung battery, and that there's no damage to the battery or the pins in the compartment.
• If you cannot remove the battery, press and hold Power and Volume Down for 30 seconds to reset the phone.

1. Check the power button.

   • Remove any cases or accessories that may interfere with any buttons on the phone.
   • Check the power button for normal movement. There should be a slight, but distinct clicking feeling when pressing the button.

2. Charge the phone.

   Only use the genuine Samsung charger and USB Cable that came in the box.

   However, we would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
   
   Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

   Thank you for writing to Samsung.
   Warm regard,
   Samsung customer support