Samsung S24 Ultra Defect

[Elabells]

I recently purchased the Samsung S24 Ultra, and upon receiving it two days ago, I started to transfer my files and SIM card to the device. However, I encountered an issue where my SIM card wasn't working in slot 1, although it works properly in slot 2. I reached out to Samsung support online, and they guided me through basic troubleshooting steps, unfortunately it did not fix my issue. They advised visiting the nearest service center. 

After explaining the situation, the customer support representative indicated a connection issue with the card slot and that could be repaired. I expressed my concern, as the device is brand new, and I'm hesitant about having it repaired. The representative assured me that Samsung would reach out to me within 1-2 days. I'm now wondering if it's reasonable to request a replacement for the device instead of opting for a repair. Any advice or insights would be greatly appreciated. 

Thanks in advance! 😄

[MOQBALI]

You can contact Consumer Protection and inform them if you are not satisfied.

[Zammi]

I believe you have a period of two weeks from the receipt date to request a replacement.

[smokin]

Dear 

as you  have mentioned that you  have contacted Samsung Customer support , so wait for their reply or call them back .

in such cases they will only  be the best one to  guide you , don't worry  i know how frustrated u might be feeling but do understand things happens & it happens for good . 

you  might feel  what  i am saying coz i am not in your shoes but rest assured they will take care .

[mrcoolenator]

Better to get it replaced. In any case there is a 14 day return period. Raise complaint and hopefully they should do it.

[Elabells]

Update: They give me 2 options
Have it repaired and they will give 30% voucher for any puchased max 2,500AED discount.

- Replacement but will take months...

[Qusaimoh]

I’m sorry to hear that your brand new S24 Ultra has a problem. It must be very frustrating to deal with this issue.
Both options are not ideal, and you will still feel unhappy about your device. I hope they can find a better solution for you soon.

[Samsung_specialist]

Sorry for the inconvenience. The device should be first checked by the technical team at the service center, and If the replacement required and approved, the service center will proceed with the relevant department.

[Elabells]

Hello Samsung,

Three days ago, I dropped my unit off at the Service Center, and up until now, I haven't received any specific updates about my concern. Someone from Samsung support called me, still trying to convince me to have my unit repaired, which I declined.

What is the update? When will I receive one? You cannot imagine the frustration and disappointment I've experienced over the past ten days. I pre-ordered the S24 Ultra, and while others are enjoying their units, I'm still waiting!

[Elabells]

I received a phone call from Samsung. They are still convincing me to have it repaired and give me a 30% voucher (up to 2,500 AED).

They cannot imagine the frustration and disappointment I have felt till now. And this voucher won't ease it.