Samsung S23 Green Vertical line

[IllayarajaC-S23-User]

Dear Samsung S23 Device Owner,

Please be cautious—today, I noticed on Twitter that an S23 user reported a green line issue on their display after the latest update. To be safe, we recommend waiting for community feedback before updating your device.

Samsung S23 Green Vertical line

[Thobha]

Yes... more than 700 + customers are facing the issue of green line issue amd samsung not supporting free display replacement and infact asking to pay for the display...you are not alone in this. I am also a victim.of green line in my s22 and faced the same with customercare... only thing what u can do is create a job sheet by visiting nearest service center and register a compliant in national consumer helpline. I will share the post of a customer who has faced the same and  got free replacement after filing the compliant ..i will also upadte soon once i got free replacement , as i have just registered the compliant . dont worry ..

[Thobha]

please don't waste ur time calling Samsung customer care . They wil treat badly and say no free screen replacement and also won't admit samsungs faulty software issue. Instead they are asking and persuading to pay for the display replacement saying it's a electronic device so these things will happen .. please check the below message from a customer who had faced similar issue..

I had this problem with my M52 last year due the software update of security patch level August 1, and I'm getting the screen of my m52 replaced for free. It's currently in the service center for repair. This post will definitely help you:
https://r2.community.samsung.com/t5/Galaxy-M/Galaxy-M52-GreenLine-issue-solved-Samsung-service-centr...

Just make sure that you visit the service center and get a job sheet number for your device regarding this issue. After that, download National Consumer Helpline app from play store and create a grievance. After submitting the grievance, you will receive a call from Samsung within the next day or two days after you've submitted your grievance. Do all of these within 30 days after you generate a job sheet number since the job sheet number is available for 30 days only and you'll have to get a new one if things are not done on time.

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We want to inform you that it is our best endeavor to provide you with an impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized. The issue could occur due to usage and various factors, in case there is any kind of issue that occurs after the update then we are always helping our customers to resolve their issues. However, If anyone facing a line issue on their devices. So, we would request them kindly visit the service center and inspect your device with the technical team end, they will provide them with all the information in a better way after inspecting the device physically.

They can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Members_65OjJEY]

I also got the green line issue, and the service center told me to replace display. My warranty just recently expired. Why should I pay again when its Samsungs phone issue. Please address this problem for S23.

[IllayarajaC-S23-User]

Dear Samsung Customer Support,

Thank you for your response. I understand that Samsung products go through rigorous quality checks, and I appreciate your commitment to providing a quality experience.

However, the issue with the line on my screen occurred after a recent update, and it seems to be affecting many users similarly. Since this issue appears to stem from a software update and not physical damage or user handling, I kindly request a free screen replacement. I believe this would be a fair resolution, considering the circumstances.

Thank you for your assistance, and I look forward to your support in resolving this issue.

Best regards,
Illayaraja C

[Members_E7pO1PW]

I am also facing the same vertical green line issue after the recent update on my 'Samsung S23' device .

There was no physical damage to the device, as confirmed by the official Samsung Service Center.

However, Samsung Customer Care has informed me that there is no official confirmation on the issue yet, and I am being asked to pay for the service charges to replace the display.