Samsung S22 display showing white line on top post recent UI upgrade

[sree1882]

Hi Team,

Post the recent samsung UI upgrade dated on September 2024. The phone which I am using from past 3 years started getting the display issue with the white line on right top of the screen. Just a catch 6 upgrades done without any issues from time of purchase.

I saw in community portal, someone reported the same issue and informed that it was a software bug that has impacted few s22 ultra mobiles.

I went to samsung customer care centre in bangalore and the team know that it was a Software issue but they have highlighted some dents on my phone at near edges, I know they are scratches and informed me that display gone due to dents.

I am quite surprised and if the display gone why the screen is working normally in powersaver mode without those lines and they informed that it was a problem in screen resolution refresh rate. 

They informed me to contact the samsung customer care and further raised a job request and I contacted the samsung customer care and currently awaiting for the resolution and the cs guys stating that supervisors will call end of the Day and speak about the issue. Just waiting for they call now. Not sure whether samsung will take care of they customers at this situation. We trusted this company for years.

All the diagnostics ran successfully and display they is no breakage.

I need some resolution on this matter and I request samsung high level management to address this and provide me a time resolution.

Regards

Sreesindhu M

[Rohan_david]

Is the phone is in warranty

[sree1882]

I took extended warranty for 2 years and to my suprise it got expired last month august 22 . Post which i have received this update.

[Rohan_david]

Uff I am sorry to hear that,just once more visit Samsung service center and ask what's the solution for this

[sree1882]

Well, even if we visit the showroom until they get approval from customer service team, they can't replace the display and I am still thinking how a scratch or a dent will impact the display, reason for investing 1 lakh rupees on this phone is mainly about the durability and long life on the product. We won't expect that software update is gonna crash the display.

[Rohan_david]

I totally understand, the mistake is with the brand

[Rohan_david]

Is it Samsung service center in indiranagar

[sree1882]

Marathahalli

[Rohan_david]

Fine

[sree1882]

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